We are extremely happy with the purchase of our Kinetico system. We went for the whole package - the K5 Drinking system and the Whole House filter with all the add-ons. While the price seemed like a lot at the time, we did our research and decided to go for it. We now feel like it was all worth it. The quality of our water is amazing, and the customer service has been excellent.
I'm way overdue in writing this review. I originally purchased my Kinetico water softener system in Dec 2016. I did a lot of research online on different softener systems before calling Kinetico. It's definitely not the cheapest solution, but it got the best reviews particularly from Consumer Reports. I scheduled an appointment with Alex right before New Years and he showed me just how much stuff there was in our tap water that I never knew about. The guy is literally a walking encyclopedia on water and water filtration. After spending an hour with him, we were convinced that we needed a whole house softener system and an under sink drinking water filter. We signed up on the spot and the system was installed a few days later. Fast forward nearly two years later, we have done two annual services and moved the entire system over to a new house. This is where the owner Edward and his technician Dan really distinguished themselves. The customer service I've gotten since purchasing the system has been top notch. Whenever I've needed the system to be serviced, Edward has scheduled me in quickly and at a reasonable price. I recently had an issue with the system and Edward had Dan come out the next day to fix it. Even though the problem wasn't actually with the system itself (more how it was interacting with my plumbing), Edward agreed not to charge me for a service call. Having had multiple interactions with people across the Company, I can tell you the whole team is dedicated to not just selling the best product but following up with great customer service.
I have had Kinetico for the last 2 years and am a million percent so happy with the system, water and service! Alex, who set me up originally, is so wonderful, 10 stars for Alex! In the last couple years I have had to move a couple times and they are always so wonderful and come remove and reinstall whenever I need them. Thank you so much for the amazing amazing water! It's the only stuff I can drink!
It an outstanding Customer Service guys Build in Kinetico!!! And The water filtration&softner system really great! We ordered & have it since Feb 2018 and so far are happy customers of Kinetico. Special thanks to Dan the Man 🙂 If you looking for quality water and want to cut your bill and don't want a constant hustle ordering water delivery ... That's the right place up in the valley! Chers'
I have been a Kinetico costumer for almost 2 years and have had an extremely positive experience. This company truly cares about the quality of work and your happiness with the product. I would not hesitate for a moment to recommend Kinetico. Also, Alex and Jacob are both an extreme pleasure.
I would highly recommend the team at Kinetico. Alex, Paul, Jacob and the team were very prompt, professional and courteous throughout the entire installation and follow-up process. The water quality in Burbank is incredibly hard, but thanks to Kinetico, that is a thing of the past. Thank you for your diligent follow-up process.
I have had a Kinetico system for 4 yeas now and love it. I have had other water systems that are frustrating because it's nebulous when the filters need changing and leaks/o rings and change in taste of water gradually. With Kinetico it lets me know when to have filters changed and water is delicious from day one until filters are changed. Yesterday when I texted Edward that the flow slowed and I needed new filters he immediately set up appointment for today and Paul got here right at set time. I don't have to change the filters myself at all. Everything is under the case covering neat and tidy unlike other systems that hoses and filters were all visible and messy looking. The filters used can be custom created if, like me, there are other systems in use also. Since I have a re-mineralization tensui tank I am able to utilize more filtration aspects of Kinetico. I believe Kinetico creates the cleanest, purest water available in an under the sink (apartment living) situation. Someday (when I have a house) I would want the whole house system. Like Dr. Emoto said in his book, water wants to move and flow. (Not sit around in plastic bottles) For the highest vibrational water here in LA start with a Kinetico system to create pure water and possibly add other energetic systems like I have to reprogram the water (copper pipe with internal double helix spiral, like DNA, to energize water or maybe a narasan that has magnets and essential oils to help restructure and give the water a higher vibration message to nourish our bodies.) We are about 60% water so it makes sense to invest in a superior water system. These days with all the toxins and pollution on earth we need the purest water available. And carry water in glass (1st choice) stainless steel (2nd choice) plastic (last choice). In beauty!
Extremely happy with my K5 water system. I was a little skeptical because of the expense, but it has been well worth it for my family. You can taste the difference from previous water filtration systems we've tried. Furthermore, Alex, Dan and Jacob were pleasant to work with and very supportive and professional. I highly recommend Kinetico to anyone wanting the cleanest drinking water money can buy.
We had our water system installed about a year ago. We needed our water filter changed and called Kinetico for assistance and we were very pleased with the customer service that was provided. We had Yevgeny come out the next day, he changed our filter and upgraded our water system. He was very polite explained what he was doing and even wore shoe protectors into our home. We are very please with our water system, the water tastes so refreshing and I know I'm cooking with clean water.
I can't say enough about the integrity and professionalism of Kinetico. I live in a condo building in HW Hills West and the whole area has terribly hard water. Shortly after I purchased the unit I started to develop atopic dermatitis. It was life altering in a bad way but the Kinetico team fixed me up with a great solution which was POSITIVELY life changing. Due to space constraints, the unit they recommended was pricier than I wanted to spend, but they never pressured me. They provided me with the facts and gave me space to research and come to my own conclusion. Not only is soft water A- MAY-ZING on my skin but I swear I never have a bad hair day. Haha. It has actually cut down on the time it takes me to get ready. Their install was clean, professional. Can't say enough great things about this outfit.
I've been a customer since 2015. Since then I have never had a problem with the system or customer service. And it's very easy and quick to get a service appointment. Alex, Pasha, Edward, Dan are great team to deal with. The quality of water is amazing and my family couldn't been happier. Thank you guys!!!
Very knowledgeable and professional staff. Alex was able to answer all of our questions. Installation was done quickly, installed in such a way that all plumbing is hidden, and equipment was put into a cabinet to keep it safe. The equipment is outside so this is very important. I am very impressed with the installer. I have had two follow-up questions and received almost immediate response. Glad I went with Kinetico.
My review is about the post service!
I using this water system for few months and
2 days ago the alarm system started biping. I took the video and sent to Edward. He said we will send you a specialist Pasha only Sunday. I asked hey, this noise is annoing, how to stop it? And kinetico system stoped working as well. He recomended to take the battery off.
In couple days the specialist find out their Kinetico system is ok, the problem was our leaking system. Btw the sink area is dry. He restarted the system for water and the filter started to work again.
He was about to bill me $90 for coming becouse it wasnt their problem and Pasha recomended To call the maintance guy from my building. I still dont see any reason to call them. If the problem was leaking sink for two days since Fri my wood floor would be wet and swollen.
My Crytical Complain is About Edward rudeness on the phone:
He said, why my ppl have to work for free?
He came and the problem is not us, u have to pay us!
I said i called about the biping noise and the filter stoped working. And i dont know why its biping?
Edward expain this alarm system is warning us if the water coming out. What nobody explain me before.
And asking me: Hey, why u r not interested why u have this strange noise, MAYBE ITS A BOMB?! Lol
Ok, u dont need to pay for this time, but next time u will!
I tottaly dont understand any jokes about the BOMB!
And i found this is very unprofessional and threateningly.
I paid about $3000 and getting this kind of rude customer service. Tottaly disappointed.
Its shame and ruining the Great image about this Kinetico Water System!
Service is amazing, we have had the k5 drinking system for about 5 years already and it has been the best water. We have high purity cartridge and minerals inside. And we could be more happier with the water. And we would recommend this to anyone, easy great service once a year.
This company is superior in not only providing
excellent water softener and reverse osmosis
products at competitive prices, but the
customer service is OUTSTANDING!!! Alex and Jacob are a pleasure to be around, they explain everything that they do and they follow up with reminders for filter change services! They arrive on time and go above and beyond in service...an absolute pleasure!!!
WOW! I am extremely impressed with this company, and the customer service that comes with the product! First off, they came to my house, educated me thoroughly on water softeners.....and came by two days later to install. Then, they call every few months to check in on me, and see how my family loves the water softener.
There are a lot of water softener companies to choose from out there. I would HIGHLY recommend using Kinetico. It's an investment that more than pays for itself. You not only are paying for the product, but the customer service. And, they NAIL it!
We had previously been renting from a soft water company for many years. My husband and I decided to make the leap and purchase a unit. I did a lot of researching, interviewing and asking questions. We decided on Kinetico. Not only did we purchase the soft water system but also the reverse osmosis system. We couldn't have been more pleased. Alex (our water specialist) spent so much time explaining everything that that's when we decided on getting the reverse osmosis system. We had the units installed on Tuesday 8/22 by Dan and everything was done perfectly. Alex came back today Thursday 8/24 to make sure we were happy and to double check our water. I have to tell all of you that if you're looking to go this route, this company is top notch!!!
Oh my God what an absolutely AMAZING experience!!! Let me expand:
After hours and hours of research comparing every water system there is based on performance, what they actually filter out and how much of it they filter, as well as what their customer service is like etc (I actually have an excel sheet for it!). I finally selected Kinetico. Not only did their system filter out more undesirable elements than anyone else, they also filtered them out to higher degrees than anyone else. So great product.
At first I wasn't sure I would get the same level of CS from a bigger company like Kinetico that I would from a local mom-and-pop, but I was sooooo pleasantly surprised. From Day-1, they sales agent (Alex) was just amazing. He answered all my OCD level questions about the systems, sent me proof of 3rd party certification of every claim of performance, was incredibly patient with all my research and was able to customize a system that does exactly what I want, and found a way to install it in my garage perfectly. So great product and great sales too.
However, my impetus to write this review (which I don't usually do) was about the customer service. I was blown away by the whole team! I was out of town one day when I heard from neighbours that there seems to be a leak in my garage, I thought it may be from the installation, although I was not sure what the source was, and it was at night, I called Alex and sent him some pictures to see what he thinks. Not only did he pick up my calls after hours, he was supportive, and calming and genuinely concerned. He sent someone over immediately to take a look at everything, and even though it turned out to be a plumbing issue that had nothing to do with them, they waited around until my contractor/plumber came over and helped him identify the issue, and even called me with regular updates, and not a single complaint that I disturbed them after hours for something that turned out to have nothing to do with them. When I apologized for involving them, I was very graciously told not to give it a second thought, they understand I'm away and I'm concerned, and they will always be there with me and for me. Now that's what I call SERVICE, not just capital S, but capital all letters!!! So glad I selected them, and will be recommending them to anyone that will listen! Thank you Alex, Paul, and Dan!
I have always wanted water softener system in my house for years, but the price was always the issue and the competition with different water softener is a headache. I dealt with many pushy salesmen. I have heard many positive things about Kinetico So I contacted Them. Edward was able to answer some of my minor questions and he set up a consult for me to meet Alex. Alex was prompt with his appointment time, cheerful guy. He walked my kids and I on the process and I had no idea our water in our area is so bad. Even my kids where amazed. We all even chit chatted about our lives as if we've known each other for years . My kids chatting up a storm and Alex was never show disinterest ok back to my system. He even offered us drinking system. My kids enjoyed water tasting and comparing with bottled water. Which Kinetco water taste so crisp and refreshing. I We were able to set up installation to accommodate my tight schedule WOW. If any of you are in the market for water softener I HIGHLY recommend Kinetico and ask for Alex. Price is right, taste is great, shower is Devine , cleaning made easier with Kinetico water softener system. Thank you so much Alex. Not only did I gain my water softener I also gained a friend.
I have been looking for filtration system for my house for years and did a lot of research. Finally I choose Kinetico. I installed water filtration system and softner system and extremely happy not only about quality of the water in my house but also about customer services of the company and stuff. They check all my systems regularly and each time I am extremely satisfied.
Dan was outstanding with his service. He serviced our drinking system and checked our water softener and guaranteed that all was working perfectly. As he was doing so, he explained what he was doing throughout the service and was very neat and respectful.
I bought the system a year ago & it exceeded my expectations & a year later the service has been phenomenal & the technician Dan was amazing.
I highly recommend this company. What you pay is an investment in your health & living.